Customer Self-service Software Market Key Players Avaya, BMC Software, HappyFox, Microsoft Corporation, Nuance Communications, Oracle Corporation, Salesforce.Com, SAP SE


According to a new report by Vision Research Reports. Customer Self-service Software Market Size to Record US$ 32.21 Bn through 2028.

The global Customer Self-service Software market size was valued at US$ 7.14 billion in 2020 and is anticipated to grow at a CAGR of 22.3% during forecast period 2021 to 2028.

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Growth Factors

Enterprises have realized that understanding the changing consumer behavior can help them in enhancing their offerings. At the same time, both small and medium-sized enterprises and large enterprises have started adopting automated customer self-service software. This is opening opportunities for the market players to introduce innovative customer self-service software solutions integrated with the latest technologies, such as big data and Artificial Intelligence (AI).

The outbreak of the COVID-19 pandemic and the growing preference for working from home and maintaining social distancing are particularly prompting communications service providers to adopt self-service capabilities. Furthermore, customer service centers are confronting a sudden rise in call volumes as the pandemic continues to disrupt corporate operations, workplace schedules, and travel plans worldwide. The situation is particularly driving the need for AI-enabled self-service solutions.

Key Players

  • Avaya Inc.
  • BMC Software, Inc.
  • HappyFox Inc.
  • Microsoft Corporation
  • Nuance Communications, Inc.
  • Oracle Corporation
  • Salesforce.Com, Inc.
  • SAP SE
  • Verint Systems, Inc.
  • Zendesk, Inc.

Market Segmentation

  • Solution Outlook 
    • Web Self-service
    • Mobile Self-service
    • Intelligent Virtual Assistants
    • Social Media & Community Self-service
    • Email Management
    • IVR & ITR
    • Others
  • Service Outlook 
    • Managed Services
    • Professional
  • Deployment Outlook 
    • Cloud
    • On-premise
  • End-use Outlook 
    • BFSI
    • Manufacturing
    • Retail & E-commerce
    • Media & Entertainment
    • IT & Telecommunication
    • Healthcare
    • Government
    • Others
  • Regional Outlook 
    • North America
      • U.S.
      • Canada
    • Europe
      • U.K.
      • Germany
    • Asia Pacific
      • China
      • India
      • Japan
    • Latin America
      • Brazil
    • Middle East & Africa (MEA)

In this study, the years considered to estimate the market size of Customer Self-service Software are as follows:

  • Historic Year: 2017-2020
  • Base Year: 2020
  • Forecast Year 2021 to 2028

Reasons to Purchase this Report:

– Market segmentation analysis including qualitative and quantitative research incorporating the impact of economic and policy aspects
– Regional and country level analysis integrating the demand and supply forces that are influencing the growth of the market.
– Market value USD Million and volume Units Million data for each segment and sub-segment
– Competitive landscape involving the market share of major players, along with the new projects and strategies adopted by players in the past five years
– Comprehensive company profiles covering the product offerings, key financial information, recent developments, SWOT analysis, and strategies employed by the major market players

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